New York bills · 2025 Regular Session
New York S 9697
Relates to customer service access
- Introduced
- In committee
- Passed Senate
- Passed House
- To Governor
- Became law
Sponsors
- Cordell Cleare (Democratic)
Summary
Official abstract published by the New York legislature
Requires certain businesses to provide a free, efficient, universally accessible, inclusive, nondiscriminatory and evaluable customer service telephone line; requires corporations to establish an annual customer service call-answer rate of at least ninety percent.
Text versions
Roll-call votes
No recorded votes on this bill.
Actions
- Apr 2, 2026 · Senate
REFERRED TO CONSUMER PROTECTION