Florida bills · 2026 Regular Session
Florida HB 1031
Customer Service Callback Queues
- Introduced
- In committee
- Passed House
- Passed Senate
- To Governor
- Became law
Sponsors
- Rosenwald (Democratic)
Cosponsors (14)
- Woodson (Democratic)
- Sapp (Republican)
- Plasencia (Republican)
- Nix (Republican)
- McFarland (Republican)
- López, J. (Democratic)
- Joseph (Democratic)
- Hunschofsky (Democratic)
- Harris (Democratic)
- Eskamani (Democratic)
- Driskell (Democratic)
- Daniels (Democratic)
- Cross (Democratic)
- Bartleman (Democratic)
Summary
Official abstract published by the Florida legislature· summary
Customer Service Callback Queues; Defines "callback queue"; establishes pilot program to require the Department of Commerce to use a callback queue for returning certain calls; requires calls to be returned in specified manner and timeframe; requires the department to report specified information to the Legislature by a certain date.
Text versions
Roll-call votes
State vote data last updated Oct 14, 2026, 12:15 PM.
| Date | Vote | Result | Your legislators |
|---|---|---|---|
| Mar 12, 2026 House | Passage | pass | Set your home in Florida to see |
| Mar 10, 2026 Senate | Third Reading | pass | Set your home in Florida to see |
| Feb 25, 2026 House | Passage, Third Reading | pass | Set your home in Florida to see |
Actions
- May 26, 2026 · Legislature
Chapter No. 2026-113 - May 22, 2026 · Legislature
Approved by Governor - May 21, 2026 · Legislature
Signed by Officers and presented to Governor - Mar 12, 2026 · House
Ordered engrossed, then enrolled - Mar 12, 2026 · House
Passed as amended; YEAS 109, NAYS 0 - Mar 12, 2026 · House
Amendment 460890 Concur - Mar 12, 2026 · House
Added to Senate Message List - Mar 10, 2026 · House
In Messages - Mar 10, 2026 · Senate
Passed as amended; YEAS 38 NAYS 0 - Mar 10, 2026 · Senate
Read 3rd time - Mar 10, 2026 · Senate
Amendment(s) adopted (460890) - Mar 10, 2026 · Senate
Read 2nd time - Mar 10, 2026 · Senate
Substituted for CS/SB 1192 - Mar 10, 2026 · Senate
Placed on Calendar, on 2nd reading - Mar 10, 2026 · Senate
Withdrawn from Rules - Feb 26, 2026 · Senate
Received - Feb 26, 2026 · Senate
Referred to Rules - Feb 25, 2026 · Senate
In Messages - Feb 25, 2026 · House
Passed; YEAS 114, NAYS 0 - Feb 25, 2026 · House
Read 3rd time - Feb 25, 2026 · House
Added to Third Reading Calendar - Feb 25, 2026 · House
Read 2nd time - Feb 19, 2026 · House
Bill added to Special Order Calendar (2/25/2026) - Feb 17, 2026 · House
Added to Second Reading Calendar - Feb 17, 2026 · House
Bill released to House Calendar - Feb 17, 2026 · House
Reported out of State Affairs Committee - Feb 17, 2026 · House
Favorable by State Affairs Committee - Feb 13, 2026 · House
Added to State Affairs Committee agenda - Feb 12, 2026 · House
Now in State Affairs Committee - Feb 12, 2026 · House
Reported out of Information Technology Budget & Policy Subcommittee - Feb 12, 2026 · House
Favorable by Information Technology Budget & Policy Subcommittee - Feb 10, 2026 · House
Added to Information Technology Budget & Policy Subcommittee agenda - Feb 5, 2026 · House
Now in Information Technology Budget & Policy Subcommittee - Feb 5, 2026 · House
Reported out of Government Operations Subcommittee - Feb 5, 2026 · House
Favorable by Government Operations Subcommittee - Feb 3, 2026 · House
Added to Government Operations Subcommittee agenda - Jan 13, 2026 · House
1st Reading (Original Filed Version) - Jan 12, 2026 · House
Now in Government Operations Subcommittee - Jan 12, 2026 · House
Referred to State Affairs Committee - Jan 12, 2026 · House
Referred to Information Technology Budget & Policy Subcommittee - Jan 12, 2026 · House
Referred to Government Operations Subcommittee - Jan 6, 2026 · House
Filed